01Information We Collect
Information You Provide Directly
- Contact Information: Name, email address, phone number, company name, and job title when you fill out our contact form or reach out to us
- Project Information: Details about your project requirements, budget, timeline, and business goals
- Communication Data: Messages, files, and content shared through email, WhatsApp, or other communication channels
- Account Credentials: Login details for project management tools or client portals (stored securely with encryption)
- Payment Information: Billing details necessary for processing payments (handled through secure payment processors)
Information Collected Automatically
- Device Information: Browser type, operating system, device type, and screen resolution
- Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
- Network Information: IP address, approximate geographic location, and internet service provider
- Referral Data: How you arrived at our website (search engine, social media, direct link, etc.)
02How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our digital services
- Communication: To respond to inquiries, send project updates, and provide customer support
- Project Management: To manage project workflows, timelines, and deliverables
- Billing: To process payments and manage financial transactions
- Marketing: To send newsletters, promotional offers, and company updates (with your consent)
- Analytics: To understand how users interact with our website and improve user experience
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Security: To detect, prevent, and address technical issues, fraud, or security threats
03WhatsApp & Messaging Data
WhatsApp Business API Data Handling
When you communicate with us through WhatsApp or when we implement WhatsApp Business API solutions for your business, additional data handling practices apply.
Data We Process Through WhatsApp
- Phone Numbers: WhatsApp phone numbers of end-users who opt-in to receive messages
- Message Content: Text messages, media files, and documents exchanged through WhatsApp
- Delivery Status: Message delivery, read receipts, and response data
- User Profile Data: WhatsApp display names and profile information as provided by the WhatsApp platform
- Conversation Metadata: Timestamps, conversation categories, and template usage data
How We Handle WhatsApp Data
- All WhatsApp data is processed in compliance with Meta's WhatsApp Business API terms and applicable data protection regulations
- End-user phone numbers and message data are stored securely with encryption at rest and in transit
- We do not sell, rent, or trade WhatsApp user data to any third party
- Message content is retained only as long as necessary for business purposes or as required by law
- Automated messages (chatbots, notifications) are clearly identified as coming from a business account
- Users can opt-out of WhatsApp communications at any time by sending "STOP" or contacting us directly
Third-Party WhatsApp BSP
We may use authorized WhatsApp Business Solution Providers (BSPs) to facilitate API access. These providers are bound by their own privacy policies and Meta's requirements. We ensure all BSP partners maintain adequate data protection standards.
04Data Sharing & Third Parties
We do not sell your personal data. We may share your information with:
- Service Providers: Trusted partners who assist us in operating our business (hosting providers, payment processors, email services, analytics tools)
- WhatsApp/Meta: As required for WhatsApp Business API functionality and compliance
- Business Solution Providers: Authorized BSPs for WhatsApp API integration and management
- Legal Requirements: When required by law, legal process, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified)
All third-party service providers are contractually obligated to protect your data and use it only for the specified purposes.
06Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Encrypted storage for sensitive data including passwords, API keys, and payment information
- Regular security audits and vulnerability assessments
- Access controls limiting data access to authorized personnel only
- Secure development practices following OWASP guidelines
- End-to-end encryption for WhatsApp message content (as provided by WhatsApp's protocol)
While we strive to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but commit to promptly notifying affected parties in the event of a data breach.
07Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:
- Client Data: Retained for the duration of the business relationship plus 3 years for legal and accounting purposes
- Contact Form Submissions: Retained for up to 12 months unless a business relationship is established
- WhatsApp Message Data: Retained for up to 90 days unless longer retention is required for ongoing service delivery or legal compliance
- Analytics Data: Aggregated and anonymized data may be retained indefinitely for statistical purposes
- Financial Records: Retained as required by applicable tax and accounting regulations
08Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data (subject to legal retention requirements)
- Right to Restriction: Request limitation of processing in certain circumstances
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing for direct marketing or based on legitimate interests
- Right to Withdraw Consent: Withdraw previously given consent at any time
- Right to Opt-Out of WhatsApp: Stop receiving WhatsApp messages by sending "STOP" or contacting us
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
09Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.
10International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses or equivalent measures.
11Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date. We encourage you to review this policy periodically.
12Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: